Refund policy
We want every customer to feel confident and comfortable shopping with ShellBowls. If something isn’t right with your order, we’re here to help and make it right.
Return Eligibility
You can request a return within 30 days from the delivery date. To qualify:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase may be required
• Customers are responsible for return shipping costs
• If the item is defective, damaged, or not as described, we will assist you with the return at no additional cost
How to Request a Return
• Contact Us First: Reach out to us at Contact@ShellBowls.com or +1 307 922-0655 with your order number and a short description of the issue.
• Wait for Instructions: Our support team will review your request and provide return instructions. Please do not send items back until your return request has been approved.
• Ship the Item: Once approved, return the item using a trackable shipping method. A valid tracking number is recommended to ensure safe delivery.
• Return Method: Returns are accepted by mail.
Damaged or Incorrect Items
• If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery
• Include clear photos of the item and packaging so we can review the issue quickly
Refund Process
• Once your return is received and inspected, your refund will be processed
• Refunds are issued to the original payment method within 7 business days after the returned item is received
Return Address
Return instructions and the return address will be provided by our customer support team once your return request is approved.
Contact Information
Company Name: Carvalex LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: Contact@ShellBowls.com
Phone: +1 307 922-0655
If you have any questions about returns or refunds, please contact us and our support team will be happy to assist you.